Refund policy
We have a 3-day return policy, which means you have 3 days after Ordering your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mehrotraketki@gmail.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mehrotraketki@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You will be sent an new product.
GST Charges
As a responsible business, we adhere to government regulations by issuing GST bills for all transactions. Please note that a GST rate of 18% will be applied to your purchases. Should you need to initiate a return, kindly be aware that the refunded amount will exclude the GST component. We appreciate your understanding and cooperation in complying with tax regulations.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item within 2 days will be delivered in 2 to 20 days
Replacement policy
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item within 2 days will be delivered in 2 to 20 days
Customized Orders
Please note that all customized or personalized orders are final sale and are not eligible for return, exchange, or refund. We recommend reviewing your customization details carefully before placing the order.
Reverse Pickup
Return requests requiring reverse pickup service, a nominal charge may be applicable. This charge covers the cost incurred for the pickup service. We appreciate your understanding in this matter.
Products purchased at a discount or on offer are not eligible for return.
Policy on Receiving Broken or Damaged Returns
Upon receiving returned items that are broken or damaged, we reserve the right to withhold any refund. This policy is implemented to cover the costs incurred due to damaged goods. It is essential for customers to ensure the proper packaging and safe return of items to prevent any damage during transit. We advise all customers to inspect their returns before sending them back to avoid any inconvenience. Your cooperation in adhering to these guidelines is greatly appreciated.
Furthermore, to maintain transparency and ensure accountability, in the event of receiving a broken or damaged item, we will document the unboxing process via video. This video will serve as evidence of the condition in which the product was received. We will share this video with you upon request to provide clear proof of the item's state upon arrival. Your satisfaction and trust in our services are of utmost importance to us.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the credited was approved or not. If approved, you’ll be automatically credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mehrotraketki@gmail.com.
